Threado

Threado is an AI-powered support co-pilot that helps your support and community teams provide the best support experience to your customers. It's designed to help you scale faster customer support, not costs. Threado allows you to set up your AI sidekick in minutes and provides real-time AI assistance.

• Threado is a powerful and actionable dashboard that goes beyond measuring engagement metrics.
• It provides insights, automates workflows, and activates members across Slack, Discord, and other platforms.
• Threado is SOC2 Type II certified and designed to keep your sensitive data secure.
• All customer data is encrypted and all data in transit is encrypted using TLS 1.2+.

• Threado allows you to train your AI sidekick effortlessly on conversations, tickets, and knowledge bases through various integrations, URLs, PDFs, and Slack or Discord channels.
• It provides AI-generated instant responses and real-time assistance to your support agents inside Slack and ticketing platforms.
• Threado allows you to review the AI’s responses and performance analytics, identify gaps, and retrain to improve performance.
• It integrates with your favorite tools to make your AI smarter with Zendesk support tickets, internal Confluence docs, Slack conversations, and more.

• Threado can be used to provide lightning-fast support for your customers without you working 24/7.
• It can be used to handle frequently asked questions and provide accurate and easy-to-understand responses.
• Threado can be used to create a real-time AI support co-pilot that’s always relevant, accurate, and up-to-date on your product documentation, past customer resolutions, Slack discussions, and more.

Threado offers several pricing options:

• Free: Ideal for personal use, $0, free forever, 15 queries answered/month, bot training PDFs, websites, 1 user.
• Pro: For early-stage startups, $339 per month, billed annually, 5 seats after that $12 per additional user, 2500 queries answered/month after that $5 per 50 queries per month.
• Enterprise: For managing large volumes of queries, custom pricing, custom seats limit, custom number of queries answered/month.

• Discut
• Open Social
• Mighty Networks
• GrowSumo
• Hawker.Social