Cohere's main features include automation for customer service teams that are experiencing rapid growth. It can resolve up to 60% of tickets automatically and provide instant, personalized responses to customers across various channels. It also guides users through step-by-step resolutions and can perform actions on behalf of customers. Additionally, it can turn support articles and past conversations into personalized answers and identify customer trends using advanced analytics. The AI accurately provides answers through language understanding and can extract answers from agent responses. It also has the capability to automatically reply to repeated questions.
Cohere Use Cases
Cohere's Use Cases focus on increasing support capacity without hiring more staff, speeding up ticket resolution and cutting costs, boosting agent and customer satisfaction, promoting self-service solutions, building customer loyalty, providing personalized support on web and mobile platforms, and improving overall customer experience efficiency and speed.
Cohere Pricing Model & Details
The pricing for Cohere's paid plans begins at $39.0 per month.
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