NovaTalks

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What is NovaTalks?

NovaTalks is a multichannel customer care platform that allows companies to connect with customer through messengers. A single shared inbox, with AI chatbots to automate conversations, improve support team efficiency and boost sales.

NovaTalks Features

NovaTalks's Core Features Messenger and online-chat widget for your websitePersonalized chat-botsUp-to-date data storage and reportingBig data text analyticsIntegrated IVR and automated responsesQuality assessment of customer communicationExchange of media files with customersPersonal client portfolio and chat historyMessage templates for quicker supportSegmentation and tagging of incoming requests/messagesProcessing of customer inquiries from multiple channels in one dashboardAutomated distribution of chats between agents

NovaTalks Use Cases

NovaTalks's Use Cases Increasing sales by guiding customers from inquiries to purchase or appointment scheduling Staying in touch with customers 24/7 and automating message processing Providing support and care with securely stored and segmented data for personalized communication

Added on 12/14/2023

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