TopspotAI mobile nav logo
Send feedback


Open site


What is Luminal?

Utilize the power of artificial intelligence to swiftly clean, convert, and examine spreadsheets with exceptional speed.

Pricing Model


Last month visits


Last month change


Luminal Product Overview

Luminal, also known as Claros, is an AI-powered tool that enhances customer support by integrating seamlessly with Slack. It automatically turns support requests into prioritized tickets with assignments and SLAs. Trusted by world-class teams, Luminal provides scalable support on Slack.

Luminal Highlights

  • AI-Powered Customer Support: Luminal uses AI to automatically route tickets to the correct customer agent.
  • Scalable Support: It helps make customer support scalable by reducing manual tasks.
  • Integration with Slack: Luminal integrates with Slack to deliver a better customer experience.

Luminal Features

  • Conversation Tracking: Luminal automatically tracks new conversations as tickets with assignment and alerts.
  • Dynamic Message Assignment: It assigns ownership of incoming messages.
  • Slack Inbox Access: Users can view their assignments directly within Slack.
  • SLA and Response Analytics: Luminal provides comprehensive analytics on response time, resolution time, common issues, and more.

Luminal Use Cases

Luminal can be used to deliver a far better customer experience towards customers with fewer resources. It can be used to stop doing manual tasks and make your customer support scalable. By integrating with Slack, it uses a custom trained AI to automatically route tickets to the correct customer agent.

Luminal Pricing Model & Details

Luminal operates on a subscription-based service model. It offers a Starter plan for free, a Plus plan at $10 per month, and a Professional plan at $30 per month. For more specific needs, they offer a custom Enterprise plan.

Top Luminal Alternatives

The top alternatives to Luminal are Intercom, Drift, and Faqbot.

Added on 03/07/2023