Cresta

Cresta is a cloud-based real-time AI contact center for customer service. It uses AI to turn sales and service agents into experts to elevate customer experience. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz.

• Cresta is an AI English-to-SQL translator that empowers anyone to work with CSV, Google Sheets, Airtable, and SQL databases.
• The platform makes databases and data warehouses accessible for non-analysts and business users, while also helping backlogged data teams be more productive.
• Cresta can locate the most pertinent data tables via semantic search and then converts the English instructions and inquiries into ANSI SQL utilizing the cutting-edge Natural Language Artificial Intelligence of GPT-3.

• Contact Management: Cresta offers features such as Contact Management, Live Calls, and Customer Support.
• Coaching and Training: Cresta provides Coaching and Training features.
• User Management: Cresta offers User Management and other administrative tools.

• Cresta is used in systems engineering projects to manage needs, user stories, requirements, and a product backlog.
• It helps in analyzing user needs, defining the design constraints, architecture, and creating the design.
• Cresta is also used to define and track tests, issues, and defects at all levels.

The pricing details for Cresta are not publicly available. Interested customers are advised to contact Cresta directly for detailed pricing information.

Top alternatives to Cresta include Balto, Gong, Chorus by ZoomInfo, and Outreach.